<2 minto generate a project charter that took 30–40 effort hours
300+users on a production GenAI platform I architected
8AI and data solutions grown from one proof of concept
Delivered in
ManufacturingAerospace, Steel
Energy & UtilitiesElectricity, Gas
TravelCorporate, Leisure
For clients across the UK, Canada and Australia.
Selected work
Support engineers search 15+ years of engineering email in plain English.
Featured · Global aerospace engine manufacturer
AOG engineering knowledge assistant
Problem
The 24/7 Aircraft-on-Ground (AOG) support team relied on more than a million engineering emails, but finding the right one meant 30+ minutes of repeated mailbox searching.
Approach
Engineers ask a question in plain English and can put a keyword in "double quotes" to make sure it appears in every result. They can switch between keyword, semantic and hybrid search. Matches come from semantic and BM25 search over a Lakebase index, reranked with Cohere Rerank, and each email is shown with an AI summary and its source details. Engineers can ask follow-up questions, LLM guardrails sit in front of the model, and new emails are added daily by a medallion pipeline on Databricks.
Outcome
Engineers ask once and get the right email, instead of running search after search in Outlook. The assistant was validated in staged UAT and released to production.